On August 9, I posted a complaint about my experience at Steak ‘n Shake.
I sent the link to my post to the company via their website, and the first thing I got was a form letter, promising me that my complaint would be passed on to the proper authorities. I didn’t have much faith that I’d ever hear another peep about it, but much to my surprise, I got a very personal response from their Milwaukee Director of Operations.
The email told me that this really was likely the result of a “misunderstanding,” rather than a sinister corporate policy. He apologized, and apparently went through the records from that day, pulled our check, examined it as well as the surveillance video from the restaurant!
He gave me a discount off of my next visit and thanked me for my business. I’m very impressed and appreciative.
I give the Steak ‘n Shake corporation two thumbs up for customer service.
We will return to our Steak ‘n Shake cheese fry routine this weekend… And NOT just because of the discount!
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Posted by Heidi @ 5:45 pm
September 3rd, 2009 at 6:09 pm
That is awesome!!!! How amazing that they would take that much time and effort! Bravo!!
September 4th, 2009 at 12:56 am
Very cool
September 4th, 2009 at 12:41 pm
HOORAY FOR CUSTOMER SERVICE!!! Great job, Heidi!!
September 7th, 2009 at 3:50 pm
So what is the policy?
September 10th, 2009 at 2:41 pm
According to the email I got, the sign was correct: One free kids meal for every $8 spent, end of story!